Make it worth the journey

I spend a lot of time thinking about effective communication in exploring the future, and have posted a number of entries on it (see: communication). Every time I give a talk or lead a workshop, I try to up my game and reflect on how it went, what worked, and what didn’t. I consider the attendees time precious and I don’t want to waste it. The event is for them, not me, and I tell them that.

With this in mind, I really liked Seth Godin’s riff on effective communication on his blog. Godin is, to oversimplify, an author and marketing guru.

Initially considering presentations, he insists we have to get way beyond an information role. His view is that an attendee has to get  more from a talk than she would just by reading the transcript. Thus his title, “I flew here for this?”

Godin says that “a conference organizer owes the attendees: surprise, juxtaposition, drama, engagement, souvenirs and just possibly, excitement.” In presenting on the future, we need to draw on those things to get through to people and to make it worth their time to pay attention to us. In my experience, that means our role is to offer insights and an experience that gets people thinking and gives them something new to think about. We don’t bring everything that’s needed for a rich new conversation on the future, but we bring the vital ingredients, and we catalyze new thinking.

Ultimately, Godin reaches the conclusion:

“The new rule seems to be that if you’re going to spend the time and the money to see someone face to face, be in their face. Interact or stay home!” 

Well put!

What we can learn from 60-second lectures

J. T. Cobb, blogging at Mission to Learn recently wrote about a 60-second lecture series done at the University of Pennsylvania. This caught my eye because, first, I attended Penn for college and also because (note my previous post) I have been focused for a long time on how to be effective in presentations and communication about the future.

Cobb extracts some insights from the 60-second lectures on the importance (and difficultly) of getting to the point, the power of stories and props, and the essentialness of honest titles. This is good advice. I viewed about 10 of the lectures. Only a few really got something done in a minute or two, but seeing their attempts was instructive anyway. I suspect this is an art form that will develop further in the YouTube era of short video clips.

I had the chance almost immediately after reading his post to give a 20-minute talk–what a luxury of time! I put some of his thinking to use and got a great response.

Giving presentations on the future

And now for something completely different…..

I regularly give talks on the future. I’ve spoken to groups from second grade to senior citizens. I have given talks to members of dozens of professions, in different industries, and in different countries. I have evolved my approach over the years in an effort to make it work as well as possible for people.

Speaking is work I enjoy very much. Getting a group excited about the future is fun and rewarding.

In many ways, when you present on the future, you are lucky. The future is a star. Lots of people are interested in hearing about it, and there is a lot to tell. Nearly everyone sees its relevance, and even if they don’t, there’s a lot to entertain people about the future.

Fairly often, I speak to a corporate group during a quarterly or annual meeting. I’ve seen the great contrast in those gatherings between what the company’s executives must talk about, and what I get to talk about. Their PowerPoint shows are filled with spreadsheets and pie charts–a focus on market share, profitability, and so on. That’s their job, and the meeting needs that information.

When it’s my turn, I usually feel the urge to say “and now for something completely different.” Sometimes, but not always, my host has made sure the group’s expectations about what I am there for are clear. I always clarify my role and make sure to read the comfort and readiness of the group as I get started.

I tell them: “my role is to share some insights about the future with you. I have chosen carefully what to share, and have worked to be sure what I have to say is important to your business. Your role is to find connections to what I have to say, and to add your knowledge and wisdom to it. You don’t have to agree with me, but I hope you’ll react, one way or another.”

Then I move into my talk. I work to make it as powerful, but also as useful as possible. I believe that to adequately inspire people to think about the future I need to do several critical things:

  • Give people insights in their language and in ways that are accessible to them. That depends on the person, so I know that there will be auditory and visual learners with me, and there will be people who must have data, and others who benefit from an experiential process. I also need to know where they are coming from-to understand their interests and sensitivities.
  • Find a balance between the familiar and the new. That means approaching the new ideas in a language that ties things to the interests of the group in front of me. The futurist’s instinct is not always to do that-it feels like dumbing things down or pulling punches. It’s not. I can show mind-bending things to a group, but then be sure to say, “so that means…” and make near-term and concrete connections to their business.
  • Make it visual. I’ve written several times here about the power of images. See here. Images make a big difference in presenting on the future. If nothing else, they liven up a session, and contrast well with the steady diet of quarterly data tables that executives get.
  • Tell stories. Stories cut across a range of disparate ideas and facts, and can give people a clearer view of the future. That may, of course, mean sharing some well-fleshed-out scenarios of possible futures.
  • Model the right kind of thinking and behavior-which means getting people to “play” with the future, trying out ideas, speculating, and making new connections. This is the kind of thinking they need to make a habit in their day-to-day work.
  • Make the time I spend their time. That means structuring the presentation as a dialogue as much as possible. It means stopping as often as every 10 or 15 minutes for discussion, a question, a chance for those attending to jot a note down, to capture what their thoughts are. What matters in the time I am in front of a group is not so much what I want to say, as it is what they latch onto and combine into their thinking.

It is my hope that you can find some useful thoughts in what I’ve just shared. I don’t claim to have it all figured out, but I’ve moved a long way over the years in finding better ways to bring people insights on the future.

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